Standard Shipping (~4 Working Days): $6 or FREE for orders above $500

After payment is confirmed, your order will be processed and packed. Tracking link will be provided upon request.

It takes approximately 4 working days (excluding weekends and public holidays) from the time the order is confirmed for the parcel to reach you.

Same Day Shipping: $20

The cut-off time for Same Day Shipping is 4pm. Orders received after 4pm will be processed and shipped out the next day.

Customers will be informed when the order is packed and delivery is arranged.

From 24 Jan 2023, our same day shipping rates have increased to combat rising fuel costs.

Self-collection: Free

Self-collection is only done at our Cineleisure outlet currently (8 Grange Road, #02-04 Cineleisure, Singapore 239695).

Orders will usually be ready for collection after 48 hours. You will receive an email informing you of when your order will be ready for collection.

All self-collection must be done within 3 days from when notice was given for collection. If collection is not done, you will be deemed to have forfeited the order and no refund will be made.

Do note that we are unable to change the delivery address once an order has been shipped. During promotions or festive periods, processing time may be longer. Thank you for your patience!

We currently provide international shipping to selected countries. The shipping time usually ranges from 5 to 14 working days. We use a number of international delivery services, including but not limited to QExpress and Aramex International. Tracking will be provided after the order has been processed.

For shipping to areas not listed, kindly contact us at [email protected] for more information. All shipping fees are listed in Singapore Dollars.

Your shipment may be subjected to customs, import duties, and taxes, which may differ depending on each country's laws. Unfortunately, we have no control over these charges. We do not collect taxes or duties at checkout and therefore, you will be responsible for paying such charges if required to clear customs at your destination country. EXIT will not be held responsible for any delays caused by destination custom clearance processes.

While we endeavour and will use our best efforts to ensure the integrity of your parcel, EXIT will not be liable for any damage sustained during the course of shipping and delivery. We will, however, assist you in contacting the relevant delivery service and facilitating a dispute, if required.

All sales made are final.

EXIT strictly does not accept cancellations, returns, or refunds for any item purchased. A change of mind does not entitle the customer to a refund or exchange.

Do note that we are unable to change the delivery address once an order has been shipped. We will try our utmost to work with our delivery partner to resolve any issues, but do understand that we cannot be held responsible for any delays or delivery issues in the event you have made a mistake in your order. If such an error causes the order to be lost, rejected or destroyed, we cannot issue a refund or replacement of any kind.

EXIT allows exchanges only for sizes and in the event of defect. All items must be in good condition in their original packaging with all tags intact. Purchase receipt must be presented at the time of exchange. These are policies we have put in place to ensure the legitimacy of our items. EXIT reserves the right to reject any exchange request at our discretion.

CHANGE OF SIZE

In the event of a size change, EXIT may allow an exchange or top up, subject to product availability.

Exchange must be made within 14 days from the day of purchase was confirmed for: Standard shipping, Free shipping

Exchange must be made within 7 days from the day of purchase for: In-store purchases, Same day delivery, Self-collection

For sale or discounted items (except use of $10 off subscriber voucher or discount codes used on payment platforms' page), EXIT will not accept even size changes.

PRODUCT DEFECT

In the event of a product defect, EXIT may provide a one-for-one exchange or allow a refund upon return of the product (if the product is not available).

Customers must inform EXIT via email or Instagram @exit_co of any product defects within 3 days from the date of receipt or collection. Please understand that an exchange will be denied if the customer fails to inform us of defective products within the timeframe.

Defects due to the mishandling of the product or negligence by the customer does not entitle the customer to an exchange or refund. Please read all product descriptions carefully as a misreading of the product description will not entitle the customer to an exchange or refund.

All items must be in good condition in their original packaging with all tags intact. Purchase receipt must be presented at the time of exchange. EXIT reserves the right to deny a refund if the abovementioned is not adhered to. The original shipping fee will not be refunded. Promotions and discounts will also not be reimbursed.